Services

As part of our commitment to you, we will:

• Compile comprehensive listing information on your property.
• List on the real estate websites that we subscribe to.
• Schedule open house viewings of your property as required to all prospective tenants until your property is rented.
• Erect a “For Rent” sign (if appropriate) on your property at time of listing.

We will subject all applications to our tenancy selection process, which includes:

• A check on the appropriate tenancy databases and history screening.
• Verification of applicant’s former residential references.
• Verification of the applicant’s employment and affordability.
• Verification of applicants’ identification.
• Leasing of your property for the agreed rent (as outlined in your management agreement with us).
• Completing and executing the tenancy agreement in accordance with residential tenancy legislation, explaining in detail to the tenants their responsibilities and obligations.
• Securing a bond equivalent to four weeks rent. We also recommend two weeks rent in advance be obtained from the tenant prior to signing the tenancy agreement.
• Lodging the bond in accordance with legislation.

Our property managers work with your tenants to ensure their rent is paid on time and will promptly enforce lease policies if payment isn’t received when due. As part of our commitment

to you, we will:

• Have a zero tolerance rental arrears policy agreement which is clearly outlined and executed as part of our tenant induction process.
• Offer our tenants multiple methods of rental payment through direct debit, bank transfer and Eftpos.
• Process rent payments daily.
• Follow up all late rent payments in accordance with our management agreement and legislative requirements.

As part of our commitment to you, we will:

• Deposit the net proceeds of your rental income into your nominated bank account on a monthly basis (or as otherwise negotiated).
• Pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds).
• Provide you with a comprehensive statement indicating income received and expenses incurred with each disbursement.
• Provide you with an annual financial summary.

As part of our commitment to you, we will:

• Undertake a comprehensive Property Condition report and photos prior to the property being occupied.
• Conduct regular routine inspections (in accordance with your management agreement) and provide you with a quality written report and photos. At these routine inspections we will Report to you any repairs or preventative maintenance that may be necessary.
• Conduct a comprehensive property inspection on vacate.

As part of our commitment to you, we will:

• Not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval (note: this excludes emergencies and repairs that are required to be rectified by law).
• Contact a tradesperson in a timely manner.
• Obtain two quotes for any major maintenance works (additional quotes are obtainable as per the schedule of fees indicated in your Property Management Agreement).
• Only use tradespeople who are properly licenced and insured and meet our contractor induction requirements.
• Undertake works as required to your property to ensure your legal obligations are met in relation to smoke alarms, safety switches and pool safety requirements and any other legislative obligations.

As part of our commitment to you, we will:

• Review the tenancy agreement for your property in advance of its expiration.
• Advise you in writing of any advice received by the tenants that they are not renewing their lease agreement.
• Minimise vacancies by promptly acting on the tenants vacate advice.
• Proactively manage the tenancy agreement renewal process.
• Review rent in accordance with current legislation to ensure you receive the highest possible return for your property whilst minimising the potential for vacancies.